Terms of Service

Introduction:
The following terms and conditions govern the use of this website. By accessing and using the website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. The term ‘Urban Bond Tea’ or "Company" refers to the owner of the website, and the term ‘you’ refers to the user or visitor of the website.

Services Overview:
This website is operated by Urban Bond Tea, providing an online platform for purchasing a variety of tea products and related services. The website serves as a convenient shopping and delivery service, ensuring high-quality products and a seamless customer experience.

Account Security:

Users may be required to create an account and set up a password to place orders. You are responsible for maintaining the confidentiality of your password and account details. Any unauthorized use of your account should be reported immediately. The Company shall not be held liable for any loss or damage arising from unauthorized account usage.

Cookies:

The website uses cookies to help personalize your online experience. By accessing URBAN BOND TEA, you agreed to use the required cookies. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

Pricing & Payment Terms:

All products listed on the website are sold at the prices mentioned in Indian Rupees (INR). Prices do not include shipping and delivery charges unless stated otherwise. The Company reserves the right to correct any errors in product descriptions or pricing before dispatching the order. Payment must be made as per the available payment methods, and all transactions are final.

User Representation:

By using this website, you confirm that all the information provided during registration and purchase is accurate and up to date. If you have any allergies or medical conditions, you must consult a healthcare professional before purchasing or consuming any product. The Company is not responsible for any allergic reactions or health issues resulting from product usage.

Unauthorized or Fraudulent Use:

Unauthorized use of the website, including fraudulent transactions and violation of promotional offer terms, will result in immediate termination of access. Any fraudulent activity will be liable for legal action and damages.

User Conduct & Restrictions:

Users are prohibited from modifying, copying, distributing, transmitting, publishing, or creating derivative works based on website content without prior permission. Additionally, users must not upload harmful content, viruses, or engage in any activity that may compromise website security.

Third-Party Links:

The website may contain links to external websites. These links are provided for convenience, and the Company does not endorse or take responsibility for third-party content or privacy policies.

Disclaimer:

The Company makes every effort to ensure the accuracy of information on the website but does not guarantee uninterrupted service, error-free functionality, or virus-free operation. Users access the website at their own risk.

Objectionable Content:
Users acknowledge that some website content may be considered objectionable by certain individuals. The Company holds no liability for such content and recommends user discretion while browsing.

Reviews & Feedback:
Users may provide reviews, comments, or suggestions on the website. By doing so, users grant the Company the right to use, distribute, modify, and display such content without restriction. Reviews must not contain illegal, offensive, or defamatory material.

Termination of Access:
The Company reserves the right to suspend or terminate any user's access to the website without notice if there is a violation of these terms. Users may discontinue website usage at any time. Any pending transactions will remain the user's responsibility.

Modification of Terms:
The Company reserves the right to update or modify these terms and conditions without prior notice. Continued website usage implies acceptance of the revised terms. Users are encouraged to review this section periodically.

Indemnification:
Users agree to indemnify and hold the Company harmless from any claims, damages, or expenses arising from misuse of the website, violation of terms, or infringement of third-party rights.

Notice:
All official communications will be sent via email or posted on the website. Users are responsible for keeping their contact details updated.

Intellectual Property Rights:
All content, logos, text, images, and other materials on the website are the exclusive property of Urban Bond Tea. Users are prohibited from using, reproducing, or distributing any content without explicit permission.

Reporting Infringements:
If you believe any content on the website infringes intellectual property rights, you may report it by providing the following details:

• Your contact details (name, address, phone number, and email).

• A digital signature of an authorized representative.

• A detailed description of the alleged infringement.

• A good-faith statement asserting the violation.

Upon verification, the Company will take necessary actions, including content removal.

Grievance Officer:
In accordance with applicable laws, the Company has appointed a Grievance Officer. Users can reach out for concerns at:

Urban Bond Tea
Email: support@urbanbondtea.com
Phone: 8920007423
Hours: Monday - Saturday (9:00 AM - 6:00 PM)

Urban Bond Tea reserves the right to amend this policy at any time at its sole discretion without prior notice.