Privacy Policy

Urban Bond Tea

At Urban Bond Tea ("we," "us," or "our"), we respect your privacy and are committed to protecting it through compliance with this Privacy Policy.

This Privacy Policy describes how www.urbanbondtea.com ("Urban Bond Tea") collects, uses, shares, maintains, and discloses personal data collected from users (each, a "User," "you") of the website ("www.urbanbondtea.com").

We encourage you to review this Privacy Policy regularly. We may amend this Privacy Policy from time to time to reflect changes in our data handling practices.

Urban Bond Tea collects, processes, uses, stores, discloses, transfers, or otherwise makes available ("Processing," "Process" or "Processed") your personal data as permitted under the Digital Personal Data Protection Act, 2023, and other applicable data protection regulations.

This Privacy Policy applies only to our website. If you navigate to other websites or provide personal data to third-party websites, please review their privacy policies.

Data We Collect About You and How We Collect It

Personal Data You Provide to Us:

We collect and store any data you provide while using our services. You may choose not to provide certain data, but this may limit your ability to access certain services. Examples of personal data we collect include:

• First and last name

• Contact details such as email, address and phone number

• Payment information, including credit/debit card details

• Order history and browsing patterns

We use this data to personalize your experience, process transactions, fulfill orders, process payments, and communicate with you about your purchases, offers, and new services.

Personal Data Collected Automatically

We automatically collect certain data about your use of our services, such as:

• IP address

• Browsing history and device information

• Pages viewed, time spent on pages, and links clicked

• Purchase history and preferences

Like many websites, we use "cookies" and other tracking technologies. Please refer to our Cookie Policy for more details.

Data Collected for Promotions

If you participate in a contest or promotion, we collect your name, contact information, and any other details provided. This may be recorded in your account.

How We Use Your Data

We use the collected data for the following purposes:

• To process orders and payments

• To provide customer service and support

• To personalize your experience

• To conduct marketing campaigns and promotional activities (with your consent)

• To improve our website, products, and customer experience

• To comply with legal obligations

Legal Basis for Processing Your Data

We process your data under the following legal grounds:

• With your consent (e.g., when you sign up for marketing updates)

• To fulfill a contractual obligation (e.g., processing an order)

• To comply with legal requirements

• For legitimate business interests such as fraud prevention and security

Disclosure of Your Data

We may disclose your personal data:

• To subsidiaries, affiliates, and service providers who assist us in operating our website and fulfilling orders

• To marketing and advertising partners

• To payment processors and e-commerce platforms (e.g., Shopify)

• As required by law or to protect our rights

We ensure appropriate safeguards for any cross-border data transfers in compliance with applicable data protection laws.

Billing and Payments

We use third-party payment processors to securely process payments. Their use of your personal data is governed by their respective privacy policies. We partner only with payment processors that comply with applicable regulations.

Minors’ Data

Our website is not intended for individuals under the age of 18. If we discover that we have collected personal data from a minor, we will take steps to delete it. If you believe a minor has provided personal data, please contact us at support@urbanbondtea.com.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. We may also retain data to comply with legal obligations, resolve disputes, and enforce agreements. Even after deletion, data may persist in backup archives.

Your Data Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access Information: Request details about how we collect and use your data.

• Correction and Erasure: Request updates or deletion of your personal data.

• Grievance Redressal: Raise complaints regarding data handling. Contact support@urbanbondtea.com, and we will respond within 30 days.

• Nominate a Representative: Assign someone to act on your behalf in case of incapacity or death.

Duties of Users

As a user, you must:

• Adhere to applicable data protection laws

• Avoid impersonation and providing false information

• Refrain from filing false complaints

Data Security

We implement industry-standard security practices to safeguard your personal data. You can help protect your information by choosing strong passwords and safeguarding your login credentials. If you suspect a security breach, contact us immediately at support@urbanbondtea.com.

Changes to this Privacy Policy

We reserve the right to update this policy periodically. Changes become effective immediately upon posting.

Complaints or Inquiries

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us at:

• Email: support@urbanbondtea.com