Cancellation and Refund Policy

If you are not satisfied with the quality of the product for any reason, please write to us at support@urbanbondtea.com along with your order number and photographs of the product(s) you are dissatisfied with, along with the reasons for your concern.

This will help our team investigate the issue and get back to you promptly. Please note that we do not accept returns of products. In case of a verified quality concern, we will provide you with a fresh pack of tea.

Cancellation

Since our products fall under the Food and Beverage category, we do not accept cancellations of orders once they have been confirmed.